Hi,I just bought a 1 TB WD External Drive (WD Elements SE 1 TB) to use for backing up business-related data and I need to use Lock-Unlock function (coming with WD Smartware I think)However, no software was installed on the HDD.I didnt realize that when I was buying because long time ago I bought 500 GB WD HDD and it already included software (and I can use lock-unlock function without problem).Smartware software is installed on my laptop and I tried to install lock-unlock function to new HDD but it doesnt recognize new HDD as External HDD. I saw similar questions in the forum but what I need is only lock-unlock function to be working properly on my new HDD.How can I do that?If I cannot install Smartware on my new HDD or use lock-unlock function of that software properly, this HDD is no use for me.

The data I will keep shall be secure and shall not be able to be used by 3rd parties freely if taken or stolen just in case.I appreciate if anyone can help me to solve this problem.And I dont want to try some other shareware or whatever unsure softwares for locking - unlocking other than WD’s product.Thanks,HK. Hongkonger wrote:Thank you for the reply.So does that mean there is no way for me to use lock-unlock aplication provided by Smartware?Smartware is installed on my laptop, is there any way that I can apply lock-unlock property to WD Elements SE HDD?If there is no way, I will return the product to the seller and ask for one of the models you listed having Smartware and security software.ThanksHKUnfortunately not.If you want to use Smartware, we recommend getting one of the drives that come with the software.

WD Drive Utilities software allows you to configure, manage, and diagnose your WD drive. With WD Drive Utilities, you can: Run drive diagnostics; Manage RAID.

I had a problem with the OS on my Dell laptop that also had a HW problem with the keyboard. Thus, the password I entered ended up being something different that what I keyed. I sent the drive to WD and they could not do anything to help me. They told me to send it to Data Mechanics and after 3 weeks, they could not do anything to get around the password and recover the data. Every tech guy I know says the same thing.the WD drive encripts the data and even if you could get the raw data off of the drive, it would be of no value to you. The bottow line is.no password: no data!

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